Terms and Conditions

Our Service

We provide digital eSIM data bundles for use abroad. After purchase, you will typically receive the eSIM within minutes via email. Our product is a one-time purchase without subscription or automatic renewal.

Orders and Delivery

After successful payment, you will receive an email with instructions and a QR code to install your eSIM. Make sure your device is compatible with eSIM before purchase.

Prices and Payment

All prices listed include VAT, unless otherwise indicated. You pay in advance, using one of the payment methods shown at checkout, such as credit or debit card (also via Apple Pay or Google Pay), PayPal, Klarna, iDEAL | Wero and Bancontact. Payments are processed securely by our payment provider Stripe. You receive an invoice by email after payment.

Right of Withdrawal and Refund

An eSIM is digital content that we deliver immediately after payment. When you order, you expressly request immediate delivery and acknowledge that you thereby lose your right of withdrawal. The statutory right of withdrawal therefore ends once we have delivered the eSIM.

On top of that we offer a goodwill refund: if no data has been used on your bundle, you can request a full refund within 14 days of purchase. See our return policy for details.

Contact us via hallo@esimopreis.nl. We'll take care of it for you. We will process your request within a maximum of 2 business days.

Device Compatibility

The buyer is responsible for checking before purchase whether their device is suitable for eSIM technology and compatible with our offering. If you discover after purchase that your device is not compatible with our eSIM, please contact us within 14 days via hallo@esimopreis.nl. We will then look for a suitable solution together.

Use and Responsibility

The user is responsible for correct installation of the eSIM and compliance with local laws and regulations in the country of use. eSIMs can only be installed once and be active on a single device at a time. They can be transferred between devices if both the old and new device allow this. Sharing eSIM credentials with third parties is not permitted.

Liability

We are not liable for damage due to incorrect installation, device incompatibility, network disruptions, or other external factors. Our liability is limited to the amount you paid for the eSIM in question. These limitations do not apply in case of intent or gross negligence on our part, and do not affect your rights as a consumer under mandatory law.

Warranty Disclaimer

Our service relies heavily on the mobile provider in the country of use. We cannot provide warranties regarding speed, coverage, or connection quality, as these factors are outside our direct control.

Third-Party Services

We work with various partners to offer service around the world. While we carefully select our partners, we are not responsible for services provided directly by these partners.

Force Majeure

We are not liable for failure to fulfill our obligations as a result of circumstances reasonably beyond our control, such as natural disasters, war, terrorism, riots, government measures, disruptions in telecommunications or internet connections, power outages, or other unforeseen circumstances.

Termination

We reserve the right to terminate our services to a user in case of fraudulent use, violation of these terms, or use that contravenes applicable legislation. No refund will be due in such cases.

Intellectual Property

All content on our website, including texts, images, logos, designs, and software, is the property of Bouwhuis IT or our licensors and is protected by intellectual property rights. It is not permitted to use, copy, or distribute this content without our express permission.

Privacy

You can read how we handle your personal data in our privacy policy.

Changes to the Service

We reserve the right to change or discontinue the content of our services or prices at any time, without prior notice. Agreements already concluded will be executed under the conditions valid at the time of purchase.

Updates to Terms

You must agree to the current terms and conditions each time you place an order. It is your responsibility to read these terms before placing an order.

Applicable Law and Disputes

Dutch law applies to all agreements and disputes. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of that country. In case of a dispute, we will first try to resolve it together. If that is not successful, the dispute will be submitted to the competent court in the district of Overijssel. As a consumer, you may also bring a claim before the courts where you live.

Contact

For questions, you can contact us via hallo@esimopreis.nl.

Last update: September 27, 2026