How does it actually work?

An eSIM is a digital SIM card that is already built into your phone. Nothing arrives by post: it all happens digitally, by email. Two things are handy to know in advance.

Does your phone support an eSIM? Most devices from 2019 onwards do. And an eSIM is for data only. You keep your own number on your regular SIM for calls and texts. The eSIM just handles mobile internet at your destination.

Ordering takes three short steps. You do not need to create an account or think up a password. You only enter where you are going and which email address may receive your eSIM.

You pay with whichever method suits you. The payment runs securely through Stripe, the same payment partner thousands of webshops use. We never see your payment details.

As soon as the payment goes through, we automatically send you an email with everything you need: your QR code, your activation details in case scanning fails, and your invoice as a PDF. Here is what that email looks like:

No email in sight? Have a quick look in your spam or junk folder. If it stays away, let us know and we will resend it right away.

You install the eSIM best at home, on wifi, before you leave. That is perfectly fine: the eSIM is then ready but uses nothing yet. Your bundle only starts once you reach your destination and connect. Here is what it looks like on an iPhone:

Got a Samsung or another Android? The steps are almost the same. In our guide you pick your device type at the top and walk through the screens one by one. You can also take it along as a PDF for the road.

This surprises a lot of people: your eSIM keeps you posted itself. The moment it connects, and as soon as your data starts running, you get a short text message from sender "eSIM". A handy confirmation that everything works, right at the nervy moments.

You do not have to keep count yourself. When your data heads towards the end, you get a nudge automatically: a text message on your eSIM and an email with a button to top up in a few taps. So you are never unexpectedly offline.

Technology does not always work at first glance, especially not when you are tired at an airport. That is why this is maybe the most important part of this page. If something gets stuck, you are not on your own.

If you are logged in to My eSIM, we can often look in remotely: whether your eSIM is installed correctly, whether you have used any data, and which network you are connected to. That usually tells us straight away what is going on.

Your bundle stops on its own when the days or the data run out. There is nothing to cancel and no ongoing charges. After your trip we ask you in one short email how it went. Nice for us to learn from, and entirely optional.